Privacy Policy

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This Privacy Policy explains how Verdana Health Ltd ("we", "us", "our") collects, uses and protects personal data when you visit ligamentselbow.world or place an order for Luminus Support. We are committed to protecting your privacy in accordance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Order enquiry form: When you submit an order request, we collect your name and phone number. These are used solely to process and confirm your order by telephone.

Contact form: If you use the contact form, we collect your name, email address and message content.

Cookies and analytics: With your consent, we may use analytics cookies (Google Analytics) to understand how visitors use this website. Marketing cookies (Google Ads) may be used to measure advertising effectiveness. See our Cookie Policy for full details.

Automatically collected data: Our web server may log your IP address, browser type and referring URL for security and performance purposes.

2. How We Use Your Information

We use your personal data to: process and confirm your order; respond to enquiries submitted via the contact form; improve our website through aggregated analytics (with consent); comply with legal obligations.

3. Legal Basis for Processing (UK GDPR Article 6)

Contract performance (Art. 6(1)(b)): Processing your name and phone number is necessary to fulfil your order request.

Legitimate interests (Art. 6(1)(f)): Server security logging and fraud prevention.

Consent (Art. 6(1)(a)): Analytics and marketing cookies are processed only with your freely given consent via our cookie banner.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with: delivery couriers (name and delivery address) solely for order fulfilment; Google LLC for analytics and advertising services where you have consented; our hosting provider for website infrastructure. All third-party processors are contractually bound to handle data in compliance with UK GDPR.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data transmissions.

6. Your Rights

Under UK GDPR you have the right to: access your personal data; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; data portability where applicable. To exercise any of these rights, contact us at info@ligamentselbow.world. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. International Data Transfers

Where data is transferred outside the UK (for example, to Google servers), we ensure appropriate safeguards are in place, including reliance on the UK adequacy regulations or Standard Contractual Clauses as applicable.

8. Retention Periods

Order enquiry data is retained for up to 12 months after the order is fulfilled or cancelled, after which it is securely deleted. Contact form submissions are retained for 6 months. Analytics data is retained in accordance with Google's standard retention settings.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Third-Party Services

Google Ads Conversion Tracking: If you have consented to marketing cookies, Google may set cookies to track ad conversions.

Google Analytics: Used with your consent to measure site performance. Google Analytics sets cookies including _ga and _gid. Data is anonymised where possible.

Google Maps: The embedded map on our Contact page is provided by Google LLC. By interacting with it, you may be subject to Google's own privacy terms.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings banner.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact

Verdana Health Ltd · 74 Cavendish Road, London, SW12 0DG · Email: info@ligamentselbow.world · Tel: +44 20 3897 4412